Privacy Policy 100cucu

1. Scope and Application of This Policy

This Privacy Policy is issued by 100cucu to explain our practices and procedures for managing personal information collected through the website https://100cucu.one, mobile applications (where applicable), and all related official communication channels.

This Policy applies to all individuals who register an account, use our services, contact customer support, or otherwise interact with the 100cucu platform. By registering an account or continuing to use our services, you are deemed to have read, understood and agreed to the provisions contained in this Privacy Policy.

100cucu services are restricted to individuals aged 21 and above. We do not knowingly collect or process information from individuals below that age. If you become aware of any information received from a minor, please contact us immediately.

2. Information We Collect

To enable you to use the 100cucu platform safely and smoothly, we may collect the following categories of information:

• Identity Information: full name, date of birth, identification card number (MyKad), residential address, nationality.
• Contact Information: email address, mobile phone number, chosen username.
• Financial Information: bank account number (for withdrawal verification purposes), deposit and withdrawal records, transaction history within the platform.
• Technical Information: IP address, web browser type and version, device type, operating system, and access log data.
• Activity Information: game records, betting history, game preferences, and interactions with the platform.
• Communication Information: live chat conversation records, emails, and feedback you send to our support team.

We do not collect credit card or debit card information directly. All financial transactions are processed through designated payment providers, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.

3. How We Use Your Information

Personal information collected is used solely for legitimate and reasonable purposes in the context of delivering 100cucu services, including:

• Creating and managing player accounts, including the identity verification (KYC) process required by regulatory bodies.
• Processing deposit and withdrawal requests securely and in a timely manner.
• Delivering account-related notifications, bonuses, and relevant service updates.
• Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
• Providing effective customer support when you contact our team.
• Analysing usage patterns to improve the user experience and service quality.
• Complying with legal obligations and reporting requirements under the international licensing held by 100cucu.

4. Sharing Information with Third Parties

100cucu does not sell, rent or disclose players' personal information to third parties except in the following limited and lawful circumstances:

• Service Providers: parties that provide technical infrastructure, payment platforms, and operational support services on behalf of 100cucu — and are bound by strict confidentiality agreements.
• Regulatory Bodies: information required by licensing authorities or regulatory bodies in carrying out their supervisory functions.
• Law Enforcement: in situations where we are compelled by a valid court order or direction from a competent enforcement authority.
• Fraud Prevention: parties that assist in detecting and preventing fraudulent activity or security threats requiring immediate action.

In all of the above circumstances, only information that is strictly necessary will be shared, and we ensure that receiving parties are bound by equivalent confidentiality obligations.

5. Technical Security Measures

Player data security is the top priority in 100cucu's operations. We implement multiple layers of technical protection, including:

• Data encryption in transit using industry-standard TLS/SSL protocols.
• Password storage using strong hashing algorithms — original passwords are never stored in plain text.
• Intrusion detection systems and continuous monitoring of suspicious account activity.
• Internal access controls ensuring staff can only access data required for their role.
• Regular security audits by independent parties to identify and address system vulnerabilities.

While we take all reasonable steps, no system is completely immune to cyber threats. You are also responsible for keeping your account secure by using a strong password and not sharing your login credentials with anyone.

6. Cookie Policy

The 100cucu website uses cookies and similar tracking technologies to improve functionality and the user experience. The types of cookies used include:

• Essential Cookies: required for basic website functions such as login session verification and security.
• Preference Cookies: save your preference settings such as language, game choices, and display layout.
• Analytics Cookies: collect aggregated data on how users interact with the platform for improvement purposes.

You can modify or block the use of cookies through your web browser settings. However, blocking essential cookies may affect your ability to use some platform features fully.

7. Your Rights Regarding Personal Data

As a registered 100cucu player, you have certain rights regarding your personal information, including:

• Right of Access: request a copy of the personal information we hold about you.
• Right of Rectification: request correction of inaccurate or incomplete information.
• Right of Erasure: request deletion of your personal information in certain circumstances permitted by law.
• Right of Restriction: request that we restrict the processing of your data in certain circumstances.
• Right of Objection: object to the processing of your data for certain purposes such as direct marketing.

To exercise any of the above rights, please contact the 100cucu customer support team via live chat or email. We will endeavour to process your request within a reasonable timeframe, subject to identity verification requirements.

8. Data Retention Period

100cucu retains players' personal information for as long as the account remains active or for the period required to fulfil the purposes stated in this Privacy Policy. After an account is closed, certain information may still be retained for a set period to comply with legal obligations, audit requirements, and the resolution of any outstanding disputes.

Financial transaction records are retained for the minimum period set by the relevant regulatory bodies. When data is no longer required, it will be securely deleted or anonymised in accordance with our internal procedures.

9. Cross-Border Data Transfers

As 100cucu operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such situations, we ensure that the transfer of data is carried out with adequate safeguards, including data transfer agreements that comply with international standards.

We select infrastructure partners and service providers with a strong data security compliance track record, and require them to maintain privacy protection standards equivalent to those we apply ourselves.

10. Identity Verification and KYC Procedures

As a platform operating under international licensing, 100cucu is required to carry out Know Your Customer (KYC) procedures to prevent money laundering and ensure the integrity of the platform. This process may require you to submit verification documents such as:

• A copy of your MyKad (identity card) or other valid identification document.
• Proof of current residential address (recent utility bill statement or bank statement).
• Additional information that may be required depending on the level of activity on your account.

All documents submitted for KYC purposes are stored securely and used solely for verification and compliance purposes.

11. Privacy Policy Updates and Amendments

100cucu reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or new industry standards. Any material changes will be communicated to players via in-platform notifications or email to your registered address.

We encourage you to review this Privacy Policy periodically. Continued use of 100cucu services after a Privacy Policy update is considered your acceptance of the updated terms.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact the 100cucu customer support team through the following channels:

• Live Chat: available 24/7 directly on the platform — the fastest way to get an immediate response.
• Email: [email protected] — for more detailed written enquiries or those requiring documentation.

Our team operates around the clock in Bahasa Melayu and English, and is ready to assist you with any matter relating to the privacy and data protection of your 100cucu account.